Payment methods

Platform

Billing

Payment methods

Payment methods are the various ways you can pay for the cloud services you use. In our portal, you can securely add and manage your payment information, such as credit cards and other supported payment options, to make sure your services are paid for on time.

Accepted Payment Methods

Credit Cards: Visa, MasterCard etc.
Bank Transfers

Add a Payment method

Navigate to the sidebar on the left side of your screen and select the Billing option. Then, click on the Payment Methods.

Credit Card

If you want to use a credit card as default payment method, click on Credit Cards tab.

Click on the Proceed blue button. You will be redirected to the site payment service provider, where you will be asked provide your card information.

Once you fill in the required information, the credit card you’ve added will appear in your profile.

As part of the verification process, a small charge of €1 may be applied to your card. This is a temporary authorization hold used to confirm your card is valid — it will be automatically refunded shortly after.

Once you complete the form, the credit card you’ve added will appear in your profile as an available payment method.

Manual Payment

If you want to use the manual payment method (bank transfer), choose the Manual Payment tab. Once you click on it, the bank account details of Alpha3 Cloud will appear to use them for any future transaction.

How to upload the bank transfer receipt

Once you have set your default Payment method as Manual payment, you have the option to upload the information of the transaction to inform us, by making a request/ticket.

Navigate to the sidebar on the left side of your screen and select the Billing option.
Click on the Payment Methods and then click on Manual Payment.
Select the cross (+)button at the right end of the page.
Once you click on that button, the following pop-up window will appear. Fill the required fields (Required fields are marked with an asterisk " * "). Once the required fields are filled, select the “SUBMIT” button at the right end of the window.
Amount: the total amount of the bank transfer.
Transaction ID: the ID provided by your bank holder once the transaction is completed.
Payment method: by clicking on the arrow, you can select either the bank transfer option or the cheque option.
Transaction date: select or type the date of the bank transfer.
Select invoices: click on the arrow at the right of the field to see the list of the invoices that are unpaid. Choose the one/ones you want to pay.
Choose file: select the choose file tab and upload the receipt of the bank transfer.

Terms and Conditions

Billing Responsibility
You are responsible for ensuring that your payment method remains valid and up to date. Failure to provide accurate payment information may result in service disruption.
Refund Policy
Payment for services is non-refundable except in specific circumstances, such as billing errors or account issues.
Charges and Taxes
All charges are subject to applicable taxes and fees, depending on your location.

FAQs

Why do I have to add a payment method?

By adding a payment method, we can verify that your account is legitimate. This extra layer of security ensures that we maintain a safe and trustworthy environment for all our users.

To fully activate your account and start using our platform’s resources, adding a payment method is required. This allows you to access the services you need—whether that’s provisioning servers, using storage, or scaling up your resources.

Saved payment methods are automatically charged at the end of each billing cycle or can be used to pre-pay your bill.

Is my payment information secure?

Yes, we use industry-standard encryption to ensure that your payment information is securely stored and processed. Your data is never shared with third parties.

When will my card be charged?

Your billing cycle is determined by the subscription plan you choose, which may be either monthly or annual. For monthly subscriptions, your invoice is generated on the first day of your billing cycle, and your card is charged on the same day. Similarly, for annual subscriptions, your invoice is issued on the first day of your billing cycle, with the card charged on that day.

How can I change my billing cycle?

Billing cycles are typically set based on your plan. You cannot change the billing type (e.g., from Monthly to Annual or vice versa).

If you need to change the billing type, you must cancel the current subscription and create a new one with the desired cycle.

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